Service Quality at Emirates Airlines

Definition of a Service A service refers to an intangible product that is made available for sale by an individual or organization to potential consumers. A person or organization that provides services to customers is called the service provider. Examples of services include transportation of goods and people from one place to another, banking activities, consultancy and advices from professionals or experts such as medical doctors, delivery of mails and hairdressing among others. According to Kotler and Armstrong, sometimes it is difficult to identify services, because they may possess char ...

The European Airline Industry

Introduction: The European Airline Industry The first European countries to start the use of air travel were: Finland, Belgium, France, Germany, U.K., and the Netherlands. The oldest carrier in the union was KLM (Brueckner e tal 2003). This carrier started operating in 1919 and it’s still operating using its original name. The European union airspace underwent deregulation in the early 1990’s, a move that since then has had a quite significant effect on the structure of the airline industry. This effect has greatly been a shift towards “ budget” airlines which operate on shorter routes (Bruec ...

Emirates Airlines: Strategic Management Practices

Strategic Management Practices of Emirates Airlines 1.1 Background of the Company In the scopes of this study, it is important to pay attention to the background of Emirates Airlines and to the core details concerning the specific features of the company’s’ activity. Emirates Airlines is the airline, located at Dubai International Airport in Dubai, the United Arab Emirates. More than 2.500 flights are operated by this company per week, and consequently, it is considered the largest airline in the Middle East. The world's four longest non-stop commercial flights are operated by the company: f ...

Worldwide Aviation Systems

There exist latent vulnerabilities to the today’s worldwide aviation systems. There might be no definite threats reported but we must acknowledge the existence of the global apprehension based on the previous undertakings where the aviation sector has always witnessed some attacks ranging in the form of hijackings not forgetting the bombings in the flight and the surface-to-air missile. An example at hand is when the authorities from the Saudi Arabian bureau detained 172 alleged terrorists around April 2007. This was after the authorities detected that the terrorist were planning a plot to com ...

The Aviation

It is important to note here that the nature of our rejoinder to the international threat to aviation relies heavily on the vigor of the corporation among governments not to mention the private sector. The involvement each wants to incorporate in retreating the potential threats. This is because the aviation segment is motivated by gratis market competition. It is therefore important that airlines be obliged to uphold a prominence on expediency and limited costing thus realizing investment in expensive security mechanisms comparatively easier said than done. In various governments, there exist ...

The International Airline Industry

The international airline industry is incumbent of massive competition with budget and non-budget airlines competing in the market based on quality service, price and innovations. The airline companies generate about ?200 billion in revenues and employ 29 million people around the world and provide at least 28 million jobs around the world. There are about 270 airlines around the world which make this industry highly competitive. Marketing for airlines is just as tough and met with increasing challenges as any other industry. With Emirates introducing phone usage in the plane and built-in scre ...

The Boeing Company

The Boeing Company is a multinational company specializing in aerospace and defense. This American multinational corporation was established in the year 1916 by William Boeing, from whom it derived its name (Toto, 2003). It was founded in Seattle, Washington and over the decades Boeing has been growing tremendously. In 1997, this corporation merged with McDonnell Douglas which contributed a lot to the transfer of Boeing headquarters in 2001 from Seattle to Chicago in Illinois (Gould, 2005). This company is made up of several business divisions. These divisions include the Boeing Commercial Air ...

Ryanair Airline

Ryanair Airline is low price offering passenger friendly airline having a point to point operational strategy due to which it has been able to sustain growth during a time when other airlines are reporting losses and filing for bankruptcy. Ryanair airline came into existence in 1985. It was a mutual venture of Ryan family and it began its flights from scheduled routes between United Kingdom and Ireland in June 1985. At first it faced major drawbacks due to existing competition of Aer Lingus airline in Ireland but after considerable struggle and many management changes it landed into the hands ...

Pegasus Company

This is an essay on how good interpersonal communication skills can be used to make Pegasus Companywhichisa large aerospace research and development company to remain effective and efficient in the current competitive world of marketing. The employees of Pegasus Company have felt that the company is disintegrating due to difficulties in communication, which in turn make it more difficult to get projects completed in a timely manner. The significance of a comprehensive internal communications plan, especially at this time for this company is very crucial since the way employees, association mem ...

Challenges between Airlines

Challenges Between Airlines: Students Research Paper First of all, in the scopes of this research paper it is important to outline the background of the alliances between airlines on international markets. Scholars consider that such alliances at the current role have occupied the dominant positions of the airline industries collaboration. It is important to put an emphasis on the fact that the majority of eth passengers travelling by the international airlines require the service ‘from anywhere to anywhere’. At the same time, it is important to put an emphasis on the fact that no airline ...