Service Quality at Emirates Airlines

Definition of a Service A service refers to an intangible product that is made available for sale by an individual or organization to potential consumers. A person or organization that provides services to customers is called the service provider. Examples of services include transportation of goods and people from one place to another, banking activities, consultancy and advices from professionals or experts such as medical doctors, delivery of mails and hairdressing among others. According to Kotler and Armstrong, sometimes it is difficult to identify services, because they may possess char ...

Emirates Airlines: Strategic Management Practices

Strategic Management Practices of Emirates Airlines 1.1 Background of the Company In the scopes of this study, it is important to pay attention to the background of Emirates Airlines and to the core details concerning the specific features of the company’s’ activity. Emirates Airlines is the airline, located at Dubai International Airport in Dubai, the United Arab Emirates. More than 2.500 flights are operated by this company per week, and consequently, it is considered the largest airline in the Middle East. The world's four longest non-stop commercial flights are operated by the company: f ...

Worldwide Aviation Systems

There exist latent vulnerabilities to the today’s worldwide aviation systems. There might be no definite threats reported but we must acknowledge the existence of the global apprehension based on the previous undertakings where the aviation sector has always witnessed some attacks ranging in the form of hijackings not forgetting the bombings in the flight and the surface-to-air missile. An example at hand is when the authorities from the Saudi Arabian bureau detained 172 alleged terrorists around April 2007. This was after the authorities detected that the terrorist were planning a plot to com ...

The Aviation

It is important to note here that the nature of our rejoinder to the international threat to aviation relies heavily on the vigor of the corporation among governments not to mention the private sector. The involvement each wants to incorporate in retreating the potential threats. This is because the aviation segment is motivated by gratis market competition. It is therefore important that airlines be obliged to uphold a prominence on expediency and limited costing thus realizing investment in expensive security mechanisms comparatively easier said than done. In various governments, there exist ...

The Boeing Company

The Boeing Company is a multinational company specializing in aerospace and defense. This American multinational corporation was established in the year 1916 by William Boeing, from whom it derived its name (Toto, 2003). It was founded in Seattle, Washington and over the decades Boeing has been growing tremendously. In 1997, this corporation merged with McDonnell Douglas which contributed a lot to the transfer of Boeing headquarters in 2001 from Seattle to Chicago in Illinois (Gould, 2005). This company is made up of several business divisions. These divisions include the Boeing Commercial Air ...

Avian Flu Pandemic

Avian flu, also known as bird flu, is a type of flu which affects wild birds and is caused by naturally occurring influenza viruses. There are about fifteen different subtypes of avian influenza viruses, but the H5N1 subtype has raised a lot of concern due to its ability to mutate quickly and a tendency to obtain new genes from other viruses that infect different animal species. There have been severe avian flu outbreaks affecting domestic poultry and wild birds mainly in Asia and some parts of the Middle East. Humans are not usually infected by the H5N1 virus, but infection could occur when o ...

Aviation Industry

In the aviation industry, accurate and correctly maintained aviation records are significance in evaluating the quality of maintenance sources, evaluating the economics and procedures of maintenance programs. The records are essential in eliminating the need for re-inspection and rework in order to determine airworthiness. In his further studies Carmody (1997) commented that “only that information required to be a part of the maintenance record should be included and retained” (p. 247). It should be noted that irrelevant entries reduce the value of records in meeting their purpose. Carmody (19 ...

Airline Industry

The commercial passenger airline business got to $118.2 billion in the year 1999 and it has continued growing much faster compared to the economy. From the time of deregulation in the year 1978, the commercial airline industry has been repeated with periods of time of where there is excessive capacity in the number of passengers and the complementary pressures of pricing. In a few past decades the airline travel industry has benefited from high profits and continuous development. The recent hikes in the prices of fuel and also the increase in prolonged labor and business concerns have raised v ...