Service Management and Engineering

Proper service management is a major concern to many organizations. Most organizations often aim at providing high quality services to consumers in order to gain competitive advantage over their competitors. For an organization to provide high quality services, it must formulate and implement appropriate competitive service strategies such as cost leadership, service differentiation and customer focus. These competitive strategies are also referred to as generic strategies by Michael Porter. Cost leadership is where an organization strives at providing goods and services at the lowest cost in ...

Organizational Behavior and Culture

In this discussion I’d like to present the organization that is not simply provides the health care but also advocates one of expat communities. A cited in Bender and Harlan (2008), The National Alliance for Hispanic is the first health-care oriented organization whose goal is to improve the physical and psychological condition of the members of the Hispanics in the USA. Founded in 1973 as the Coalition of Spanish Speaking Mental Health Organizations - an organization, that provided mental health support; it developed into the Alliance that involves a group of authoritative organizations. This ...

Culture in Organisations

Nowadays more and more managers and HR managers are thinking about the need for corporate culture in the organization. Corporate culture is a set of behavior models gained by the organization in the process of adaptation to the internal and external environment, shared by the majority of members. There are several components of corporate culture: Styles of conflict resolution. The accepted system of leadership. The current system of communication. Adopted symbols: slogans, rituals, and organizational taboos. Individual's position in the organization. Usually corporate cultu ...

Culture is the most Important Issue

Business culture is not only a symbolic, traditions and a clothes style. The business culture is multilayered. It represents “a set of the most important offers accepted by the members of the organization, who receive the expression in the values, declared by this organization, set to people’s reference points of their behavior and actions transferred through symbolical means of a spiritual and material environment”. The main points of this culture are those ideas, views, values, which are divided by the corporators. They can be absolutely different and “they depend on what interests are th ...

Organization Culture and Change

Organization culture and change are one of the most valuable strategies in any organization. If the implementation of the two strategies is wrongly done, it can lead to the failure of organization. On the contrary, if they are correctly done, they can trigger the significant accomplishments in the organization (Nelson & Quick, 2011). For this reason, the management should consider the organization structure and design because they play an immense role in the organization culture and change. In this case, leaders in the organization need to understand different concepts of organization cult ...

The Corporate Social Responsibility Debate

The debate on corporate social responsibility has mainly focused on whether corporations need to pay more attention to profit maximization or need to focus on the needs of the society. Corporate social responsibility requires companies to focus on the needs of the society from which they derive their profits. It challenges the companies to participate in the increased welfare of the society not only through the production of quality products but also involvement in other activities that increase the living standards of the people within the society. Consequently, companies have to participa ...

The Importance of Risk Management

Curing people - there are not many other professional occupations, which would appear more romantic to a regular person. Children dream of becoming doctors and only having entered a medical educational establishment do they realize, what a serious responsibility is behind all the romance of the profession. Unfortunately, a profession of doctor is very hard. A doctor is always under a great stress since he or she, being an adequate person, certainly does realize that lives and health of many people depend on his/her actions, his/her decisions. Making a mistake is unacceptable for a medical work ...

Leadership in Health Care Organizations

Effective leadership is quite important in health care organizations because any health care organization is aimed to provide high-quality care and benefit financially at the same time. Leadership can be defined as the process when one person designates the tasks that should be accomplished and influences the others for their successful implementation. Leaders are common for any organization and health care organizations also need to have successful and well-conceived leader styles. A successful leader should surely be adaptable to situations, ambitious and achievement-oriented, cooperat ...

Social Work

Social work is a profession for people who want to help others. Social workers deal with other people’s problems, they try to help people to overcome all sorts of hardships they face everyday. Social workers assist in various social problems, such as unemployment, housing, abuse in the family, disease and lots of others. There are various fields of social work, one of them is family sector, where social workers help single parents, abused children and arrange adoptions. In schools social workers deal with relations between students, their parents and school. (Payne, 1996) They assist students ...

Occupation Stress Management

The issue of efficiency of occupation stress management intervention in commercial banking sectors is burning today. The varieties of the problems emanated frîm the work experience. These problems have greatly infested the behavior of the employers and employees. The researchers came to the conclusion that such areas as job satisfaction, respect to the colleagues, organizational commitment, efficiency to the job performance, and achievement the goal of the company have suffered the most. The term ‘stress’, according, to Ambiona (2001) is disagreement or conflict between the ideas. The simil ...